Whitby Heating & Cooling ("we," "us," or "our"): trust is the foundation of every service call we take on, and it extends to this website. Here we set out our approach to personal information: what visitors share with us, the ways it is used, and the care it receives from the moment it reaches our team.
What This Site Collects
Information comes to us directly from you. When you fill in our request form, the fields cover your name, phone, email, the address of the property, and a description of the home comfort work you are considering. Messages you send by email or over the phone follow the same rules described here.
Putting Your Details to Work
We keep the uses narrow and practical. Information from your request supports communication about that request: replies to your questions, quotes for the work, appointment reminders, and coordination of service visits. Your details are never used to build advertising profiles, and we make no exception to this rule.
How We Protect Your Information
Our commitment is straightforward: your information stays within tight boundaries. We apply reasonable security practices to prevent unauthorized access, disclosure, or loss; internal access is granted sparingly and by need; and when records reach the end of their retention period they are destroyed. No list of our customers is ever put up for sale.
Cookies on This Website
To deliver a dependable browsing experience, this site may set a small number of cookies. These are used to keep features stable, understand which pages receive attention, and improve what we publish over time. None of this requires sensitive personal data, and standard browser controls remain fully available to you for managing or removing cookies.
Measuring Website Usage
Site improvement starts with listening, and analytics is how a website listens. We rely on privacy-friendly tools that report overall patterns, such as traffic levels and popular content, without building profiles of individual people. You are a visitor to us, not a data point to be tracked across the internet.
Your Choices
Should you change your mind about the information you shared, the door is open. Contact us using the details below to review what we hold, request corrections, ask for deletion, or opt out of future messages. We treat every such request seriously and confirm once the change has been carried out.
Contact Us
For anything related to your privacy, from a quick question to a formal request concerning your records, the fastest route is a direct message to our office, and the details you need to do so are right here:
Whitby Heating & Cooling
Email: [email protected]
Whitby, ON